1. Information we collect

We collect information to provide you with the best possible music experience. This includes:

a. Information You Provide

• Account Information: Name, email address, phone number, date of birth, and other registration details.
• Profile Information: Instruments played, musical preferences, genres, and other optional profile details.
• Payment Information: If you purchase services, we collect payment details (e.g., credit card information) through a secure third-party payment processor.

b. Automatically Collected Information

• Usage Data: Information about how you interact with our services (e.g., pages visited, search queries, time spent on the site).
• Device Information: Details such as IP address, browser type, device type, operating system, and app usage.
• Cookies and Tracking Technologies: Data collected through cookies, pixels, and similar technologies to improve user experience and analyse usage patterns.

c. Third-Party Information

• We may receive information from third-party partners, such as social media platforms or advertising networks, when you interact with our services through these platforms.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To create and manage your account, connect you with other musicians, and provide personalised recommendations.
• Communication: To send important updates, newsletters, and promotional materials (with your consent).
• Payments: To process transactions securely.
• Improvement: To analyse usage data, identify trends, and improve our services.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following ways:

• Service Providers: With trusted partners who assist in delivering our services (e.g., hosting, payment processing, analytics).
• With Other Users: If you share information publicly on your profile, it may be visible to other network members.
• Legal Obligations: To comply with laws, regulations, or legal processes.

4. Your Choices and Rights

You have control over your personal information:

• Access and Update: You can view and update your account information through your profile settings.
• Delete Account: You may request to delete your account and associated data by contacting us.
• Opt-Out: You can opt out of promotional emails or adjust cookie preferences.

5. Data Security

• We take reasonable measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and periodic security assessments.

6. Data Retention

• We retain your information for as long as necessary to provide our services or comply with legal obligations. Once your information is no longer needed, we securely delete it.

7. Children’s Privacy

• Our services are not intended for individuals under the age of 13 (or the age of consent in your jurisdiction). We do not knowingly collect personal information from children without parental consent.

8. Changes to This Privacy Policy

• We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates through email or our website.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: info@franklinmusic.net

Address: Franklin Music. St. John’s Centre. Church Road. Redhill. Surrey. RH1 6QA

This Privacy Policy ensures transparency and trust in how we handle your personal information.